As our Store Supervisor, a member of the Converse Leadership Team, you will assist the Store Manager in achieving sales and profitability targets and by providing direction to other store employees. Help to ensure long-term business growth by providing exceptional merchandise flow as well as customer service support within the Converse Outlet Store.
Operational and Merchant Excellence:
Ensure consistent execution of operating and merchant standards.
Open and close store per operating procedures and best practices
Partner with SM to ensure that all visual directives, promotions, and markdowns are completed within guidelines and in a timely manner (to include mismates, obsoletes and defectives)
Adhere to shipment best practices and policies
Ensure that employees are cross-trained as appropriate in all areas of operation such as footwear, apparel, equipment, cashiering and BOH.
Customer Service Excellence:
Leads by example by executing the STARS MANTRA daily
Consistently communicates financial goals (i.e. KPI, daily sales goals and hourly readings) and ensuring team members are motivated to hit them
Is a Converse Brand Ambassador
Assist in delivering the Financial Budget
Contribute to the store’s financial performance through high productivity within KPI’s related to sales, revenue and shrink including conversion rates, UPT’s and ADPT’s
High School Diploma or GED
1-2 years of retail experience
Speaking clearly with employees and customers
Basic math functions (adding, subtracting, multiplying and dividing).
Ability to exercise a high degree of professionalism.
Must be able to work evenings, weekends and holidays as needed
Must be able to perform all retail floor functions including standing for extended periods, climb ladders, stock/retrieve/ merchandise, and unload shipments